Welcome to our list of the top customer service speakers for 2025 events.
Customer service speakers are experts who specialize in delivering keynote speeches, workshops, and seminars on various aspects of customer service. They share their knowledge, experiences, and insights to help businesses improve their customer service strategies and practices. In 2024, there are several notable figures who have made significant contributions to this field. This blog post will introduce you to the top 14 customer service speakers for 2025 events.
Top 14 Customer Service Speakers
Will Guidara
Will Guidara, former GM and co-owner of Eleven Madison Park, the world’s best restaurant, is also a top customer service speaker. In his keynotes, he shares lessons in service and leadership to improve business outcomes. Will’s career in hospitality is astounding, turning Eleven Madison Park into a 3 Star Michelin restaurant and #1 on the World’s 50 Best Restaurants list. He is a renowned keynote speaker and wrote the National Bestseller Unreasonable Hospitality in 2022. Will also hosts the Welcome Conference, an annual symposium that fosters community and inspires ideas in the hospitality industry.
Pauline Brown
Pauline Brown is a highly accomplished leader in the luxury sector. She served as the Chairman of North America for LVMH Moët Hennessy Louis Vuitton. Brown provided regional leadership for 70 esteemed brands across five sectors. These sectors included fashion and leather goods, watches and jewelry, perfume and cosmetics, wine and spirits, and selective retailing.
Currently, she is a Lecturer and Executive-in-Residence at Columbia Business School. Brown also founded Aesthetic Intelligence Labs, an e-learning platform. She is the author of “Aesthetic Intelligence,” a book exploring brand building and career development.
Henna Pryor
Henna Pryor is an award-winning TEDx and customer service speaker, virtual presenter, and author. She is also a professional executive coach and dynamic workplace performance expert. Henna’s keynotes and workshops improve strategic risk management and workplace success using a science-based approach. Her talks blend 2 decades of work experience with a playful style and high-impact takeaways. Henna has spoken at SXSW and TEDx twice, and works with global organizations like Google, Workday, Johnson & Johnson, and JPMorgan Chase. SUCCESS Magazine recognized her as one of their 2024 Woman of Influence, and she has been featured in Forbes, NBC, Washington Post, Fast Company, Inc., Business.com, HuffPost, and more. Clients consider her their secret weapon for impossible change.
Simon T. Bailey
Simon T. Bailey is an award-winning customer service speaker and Success Coach with decades of experience in entrepreneurship, business, and hospitality. He is internationally renowned for his powerful insights and has authored popular self-help books like Shift Your Brilliance and Release Your Brilliance. Despite facing setbacks in his early life, Simon found his voice and passion for public speaking, which opened doors previously closed to him. He holds a bachelor’s degree from Life Christian University and a master’s degree from a faith university. Additionally, he is a graduate of the Rollins College Executive Management Certificate program.
Rachel Tipograph
Rachel Tipograph is the CEO of MikMak and a highly acclaimed customer service speaker. Her keynotes provide valuable insights on adapting to evolving marketing, retail, and business landscapes. Rachel is a recognized innovator, featured in Forbes’ 30 under 30 Who Are Changing the World, Marie Claire’s 50 Most Influential Women in America, and Fast Company’s Most Creative People in Business. She is also renowned for her motivational speaking. Book Rachel Tipograph for your corporate or private event through the Mollie Plotkin Group. After leaving Gap, Rachel embarked on a 100-day world tour and founded MikMak, an eCommerce marketing platform for multi-channel brands. Today, she is a sought-after keynote speaker at conferences like SXSW, Internet Week, and The Corporate Social Media Summit, as well as for companies like Henkel and LuLaRoe.
Paul Epstein
Paul Epstein is a former NFL & NBA executive, 2-time bestselling author, and customer service keynote speaker. He focuses on closing the Confidence Gap for transformative business change. Paul Epstein is a sports executive with a large impact on the NFL & NBA. He’s known for his motivational speaking on the Confidence Gap, decision-making, purpose, and sales. The average adult makes 35,000 decisions in a day. In today’s climate of uncertainty, those decisions lead to anxiety, indecision, and exhaustion. As an award-winning keynote speaker, Paul’s impact is massive. He works with companies like Amazon, Disney, Johnson & Johnson, and the Los Angeles Lakers. He’s also the founder of the Win Monday community and host of the Win Monday podcast. When not speaking, Paul serves as senior advisor for the Why Institute.
Rohit Bhargava
Rohit Bhargava is an expert in innovation and marketing. He is also a top customer service speaker. He has written 8 books on marketing, trends, and creating a more inclusive world. Three of his books have become Wall Street Journal bestsellers. His Non-Obvious Trends series is his most well-known work. It includes annual book editions for five years and culminated in the international bestseller Non-Obvious Megatrends. This book topped the Wall Street Journal and USA Today bestseller lists. The series has over 1 million readers and has won 28 international book awards. Rohit has delivered keynote speeches at organizations like Intel, NASA Disney, JP Morgan Chase, LinkedIn Microsoft, American Express, CES, SXSW, the World Bank, Coca-Cola, and many others. He brings a diverse outside perspective as an engaging speaker with practical experience and a unique point of view. His delivery style blends inspiration with action.
Molly Fletcher
Molly Fletcher is a trailblazing entrepreneur, renowned motivational speaker, and former sports agent. She is the founder of the Molly Fletcher Company, an organization focused on helping individuals and businesses unlock their potential. Known for her ability to connect with audiences, Molly draws on her unique experiences to deliver powerful insights on leadership, negotiation, and achieving peak performance.
Her high-energy presentations and impactful messages resonate with diverse audiences, making her a sought-after speaker for corporations, associations, and universities worldwide. Molly is also a celebrated author, with five books including “The Energy Clock” and “Fearless at Work.” She hosts the popular podcast, “Game Changers with Molly Fletcher,” featuring interviews with thought leaders and experts across various fields.
Ken Schmidt
Ken Schmidt is an authentic leadership and customer loyalty expert who played a pivotal role in Harley-Davidson’s turnaround. He now delivers keynote speeches on the principles that made that transformation possible. In an impersonal world, where products and services are easily-replaced commodities, standing out is a choice. Ken Schmidt faced those challenges himself and gained acclaim for his role in the extraordinary turnaround of Harley-Davidson. How did he do it? With a simple perspective.
While times have changed, what humans want and need from businesses hasn’t. In his high-energy speeches, Ken inspires companies and individuals to shift their thinking and ride a path to success by becoming memorable – not for what they do or make, but for how they connect with people. After all he has accomplished, Ken remains committed to his philosophy of standing out, taking risks, and having fun in both his personal and professional life. He says, Never do what’s expected, make yourself as noticeably different as possible, and have a lot more fun than you’re supposed to. Organizations that hire Ken Schmidt receive an authentic, impactful keynote.
Swan Sit
Swan Sit is a transformative customer service speaker who has led Digital Marketing at Nike, Revlon, and Estée Lauder. She is well-known for her motivational speaking and has led digital transformation at renowned companies. Swan operates at the intersection of corporate economics, digital transformation, and consumer attention. She understands the skills required to drive financial impact in the digital world as a marketer. With experience speaking around the world, Swan has advised various businesses and sat on the boards of industry and philanthropic organizations. From modernizing brands to launching augmented reality makeovers, Swan Sit is an excellent choice for organizations seeking a modern marketing keynote.
Chris Barton
Chris Barton is the Founder & Creator of Shazam, a key contributor to Google and Dropbox, and a highly praised customer service speaker, all despite his dyslexia. Despite dyslexia, Chris Barton has achieved great success as the Founder & Creator of Shazam, a key contributor to Google and Dropbox, and a highly praised keynote speaker. His positive energy to make seemingly impossible ideas come to life is absolutely contagious. Chris’s best-known creation is Shazam, the app that changed the way the world discovers music and laid the groundwork for the consumer AI industry we know today. Shazam, the app that changed music discovery and paved the way for consumer AI, is Chris Barton’s most famous creation. However, Chris’s latest venture, Guard, uses AI to detect drowning in swimming pools – a never-before accomplished effort. Chris Barton’s latest venture, Guard, uses AI to detect drowning in swimming pools – an unprecedented achievement.
When he has time, Chris enjoys speaking at events and sharing lessons learned from his experiences achieving the impossible. In his speeches, Chris shares his Start From Zero thinking method of questioning assumptions and challenging conventional wisdom. Chris Barton shares his Start From Zero thinking method in his speeches, inspiring audiences to question assumptions and challenge conventional wisdom. He inspires people with stories of the unexpected mindsets that are necessary to overcome challenges and achieve success. Chris captivates audiences with stories of unexpected mindsets that lead to success in overcoming challenges. His amazing story completely captivates audiences and motivates them to make big things happen in their organizations – to create magic in defiance of the obstacles. Chris’s incredible story captivates audiences and motivates them to overcome obstacles and create magic in their organizations.
Carson Kressley
Carson Kressley is a renowned television personality, style expert, and fashion designer. He is best known for his role as the fashion savant on Bravo’s Emmy Award-winning show “Queer Eye for the Straight Guy.” Carson’s infectious energy and witty humor have made him a beloved figure on television, with appearances on shows like “Dancing with the Stars,” “RuPaul’s Drag Race,” and “Celebrity Big Brother.” Beyond his television career, Carson is a New York Times best-selling author and a passionate advocate for various charitable causes. He brings his unique blend of style, humor, and inspiration to audiences across the country, making him a sought-after speaker for events of all kinds.
Tom Burgoyne
Tom Burgoyne is the man behind the Phillie Phanatic, the best mascot in baseball. For over 30 years, he has entertained millions of fans worldwide, growing the success and love of the Phillie Phanatic. Now, he shares his principles with organizations that want to Pheel the Love. Millions know him as the Phillie Phanatic, but Tom Burgoyne is also a sought-after keynote speaker, workshop leader, and author. Drawing from his 35-year tenure as the Phanatic, Burgoyne shows how leaders can use his principles to generate loyalty and engagement. Starting in 1989, Tom handled promotional appearances for 5 years and since 1994, he has handled all game-day duties. He has traveled across the country and around the world, bringing the Phanatic’s humor to sports fans everywhere.
Paul Epstein
Paul Epstein, a former NFL & NBA executive, is a highly sought-after customer service speaker and a 2-time bestselling author. His dynamic presentations focus on closing the “Confidence Gap” to drive transformative change in business. He draws on his extensive experience in the sports industry to inspire audiences with strategies for effective decision-making, leadership development, and achieving peak performance. Recognized as a top thought leader by SUCCESS Magazine, Paul’s work has been featured on major media outlets such as ESPN, NBC, and Fox Business. He is also the founder of the Win Monday community and host of the Win Monday podcast, where he shares insights on personal and professional development.
AK Ikwuakor
AK Ikwuakor is an internationally recognized philanthropist and Google Master Faculty Trainer. His keynotes focus on motivation and self-awareness, offering a chance to hit pause, reconnect, and gain a deeper understanding of life’s forces. Through powerful exercises and discussions, Coach AK guides you on a journey of self-discovery, exploring your identity, core values, motivations, and driving forces. Unbranded fosters empathy and understanding within teams, cultivating a connected and cohesive unit.
Alex Banayan
Alex Banayan is the youngest bestselling business author in American history and a sought-after keynote speaker. He teaches organizations how to cultivate mindsets of exponential growth. His book, The Third Door, follows his seven-year journey to find the keys to success. It’s a #1 international bestseller and has been called a joy to read by The New York Post. Alex has presented the Third Door™ framework to top leadership teams from Apple, Google, Nike, IBM, Salesforce, Delta Airlines, Bank of America, Mastercard, Disney, and more. Forbes’ 30 Under 30 list and Business Insider’s Most Powerful People Under 30 have recognized him.
Alex is an expert in high-performance and personal development. He is one of the most sought-after keynote speakers in the United States, featured in Fortune, CNBC, Businessweek, The Washington Post, MSNBC, Fox News, and NBC News. His speaking topics include building resilient teams, breakthrough storytelling, overcoming fear, and hands-on workshops. Tailor his keynotes or workshops for your audience with a pre-event Zoom call with Alex and the MPG team.
Hire Customer Service Speakers for Corporate Events
At the Mollie Plotkin Group, we have a roster of accomplished customer service speakers who are experts in their field. They are passionate about sharing their knowledge and inspiring others to deliver exceptional customer service. Whether you’re hosting a small team meeting or a large corporate event, our speakers can tailor their presentations to meet your specific needs and objectives.
We understand that every organization is unique, and we are committed to providing you with a speaker who is the perfect fit for your event. We take the time to understand your goals and challenges so we can match you with a speaker who can deliver the most impact.
Contact us at the Mollie Plotkin Group for more information. We look forward to helping you inspire excellence in customer service within your organization.
