This list is intentionally curated through The Mollie Plotkin Group’s perspective and standards. It reflects client feedback, research into the current conference, expo, and events landscape, and more than 20 years of industry experience. We only include speakers with whom we have direct relationships, so every speaker featured here can be booked through The Mollie Plotkin Group.
Will Guidara
Customer service improves when teams treat every interaction as human connection. In Unreasonable Hospitality, Will Guidara shows how Eleven Madison Park rose to the best restaurant in the world by using a “one size fits one” approach, reading guests closely, and giving people more than they expect. His keynote helps organizations turn ordinary service moments into loyalty, word of mouth, and stronger customer relationships.
Lisa Ford
Customer retention suffers when service teams settle for routine transactions. Lisa Ford focuses directly on customer service, teamwork, and leadership, with programs built to help organizations raise consistency, improve customer experience, and create stronger day to day service habits. Her sessions are especially useful for audiences that need practical strategies they can apply immediately across frontline teams and managers.
Jay Baer
Customer loyalty drops fast when expectations rise and service stays flat. Jay Baer speaks on customer experience and customer service with a clear focus on what makes customers come back, talk about your brand, and stay loyal over time. His keynote on the rules of customer loyalty gives teams a modern framework for improving responsiveness, trust, and memorable service.
Ken Schmidt
Customer service works better when customers feel a real connection to the brand behind it. Ken Schmidt draws on Harley-Davidson’s turnaround to show how a people-first mindset builds loyalty, differentiation, and emotional buy-in that products alone cannot create. He is a strong fit for organizations that want service teams to create attachment, advocacy, and lasting customer relationships.
Tiffani Bova
Customer experience breaks down when employee experience is treated like a separate issue. Tiffani Bova, former Salesforce executive and author of The Experience Mindset and Growth IQ, connects EX and CX as part of the same growth strategy. Her message helps leaders reduce friction, improve consistency, and build service cultures that customers actually feel.
David Salyers
Customer loyalty grows when service culture creates genuine fans instead of one-time buyers. Drawing on his years as a Chick-fil-A marketing executive and the ideas in Remarkable!, David Salyers shows how generosity, servant leadership, and purpose-driven culture lead to repeat business and stronger advocacy. He works well for teams focused on experience, retention, and brand trust.
Simon T. Bailey
Customer service suffers when managers do not know how to coach connection and presence. Simon T. Bailey brings hospitality industry experience, work with thousands of organizations, and lessons shaped by his time as a Sales Director at Disney Institute. His keynotes help leaders build cultures where active listening, relationship-building, and everyday interactions improve both employee performance and customer experience.
Dan Heath
Customer experience improves when organizations stop fixing only problems and start designing moments people remember. Dan Heath’s work, especially The Power of Moments, gives teams a practical way to create service interactions that spark delight, insight, and connection. He is a strong choice for organizations that want customer experience to feel intentional instead of accidental.
Rachel DeAlto
Customer interactions stall when teams sound scripted and disconnected. Rachel DeAlto focuses on relatability, communication, and connection, with programs designed to elevate customer experiences by helping people relate more authentically. Her approach is useful for client-facing teams that need stronger conversations, better trust, and more productive relationship-building.
Geoffrey Zakarian
Service standards rise when hospitality is treated as a disciplined craft. Geoffrey Zakarian brings three decades of experience across restaurants, television, and live events, and speaks from deep experience in the hospitality industry. He fits events that want a polished hospitality perspective on guest experience, service expectations, and how memorable interactions shape reputation.
Book Geoffrey Zakarian
To book a customer service speaker through The Mollie Plotkin Group, contact booking@mollieplotkingroup.com or call 215-995-0905 to connect with an agent.
