Because Jay was a strategist and advisor long before becoming a professional speaker, his presentations are highly customized and provide specific, actionable tactics and techniques that can be implemented immediately. Organizers often hire Jay Baer for repeat work because he constantly writes new material and includes updated proprietary research in his talks. If the suggested topics below do not suit your needs, schedule a Zoom call with Jay and the MPG team to discuss tailoring his keynote deliverables to your audience.
Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty
Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering crucial customer interactions is vital for success.
In Quick. Clear. Kind. Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data. This keynote reveals the three essential components that foster customer loyalty. Surprise – they are being quick, clear, and kind.
Attendees will learn actionable strategies to improve these pivotal areas, winning more customers and retaining them as well. Elevate your customer experience and turn these non-negotiables into your competitive edge.
Key Takeaways:
- Why customer experience is the fastest route to growth.
- When customer experience stops and customer service stops.
- The three elements of your business that are non-negotiable for your customers, and where they’ll give you a pass.
- What customers expect from your business category, and how to exceed it (without spending a fortune).
- Specific, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting,that produces big results.
- Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.
Time IS Money: How to Exceed Customers’ Need for Speed
How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today’s fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs.
Speed is not just a luxury; it’s a critical factor driving purchase decisions.
In Time IS Money, Jay explores why over half of customers choose businesses that respond first, even when the choice comes at a higher price. In fact, 2/3rds of customers rate speed as equally important as price.
This engaging presentation will arm you with actionable insights and strategies to outpace your competition, exceed customer expectations, and turn speed into your ultimate competitive advantage.
Key Takeaways:
- Why speed is the most important element of customer experience.
- How long consumers will wait to hear back from a business.
- How consumers feel when brands are faster (or slower) than they expect.
- The huge connection between responsiveness and revenue.
- Which generation is the most patient, and which is the least patient.
- Specific, concrete plans you can use to determine the perfect responsiveness (The Right Now) in any customer interaction.
- You’ll be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.
Ignite a Word of Mouth Wave: How to Stand Out and Create Customer Conversations
The best way to grow any business is for your customers to grow it for you.
However, achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it’s often overlooked. We can’t assume our customers will talk about us—they need a compelling story to share.
In Ignite a Word of Mouth Wave Jay offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research. He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.
This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation.
Key Takeaways:
- Learn how to grow your business with word of mouth.
- Discover why customers talk and why they remain silent.
- Learn the definition of a Talk Trigger (an unconventional, operational choice that creates conversation).
- Discover the 4 Requirements of a Talk Trigger.
- Learn the different types/categories of Talk Triggers.
- Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.
Embrace Complaints and Boost Your Business
Haters aren’t your problem—ignoring them is.
In today’s climate of complaint, people are much more vocal about their dissatisfaction, making it feel like you’re constantly managing negativity. But this rise in complaints presents a tremendous opportunity for growth.
In this keynote, Jay delves into The Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.
This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport. In addition, Jay shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.
Key Takeaways:
- Learn why customer expectations are rising faster than ever.
- Discover the huge disconnect between what customers and companies think about service.
- Learn the one, giant, recent shift that changed everything about customer service.
- Discover why praise is the most overrated thing in business (and in life).
- Learn how to handle unhappy customers, online and offline.
- Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies.
Emcee and Event Host
Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events as large as 15,000 attendees for IBM, Oracle, and many other major brands.
As an emcee, Jay prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.
Jay even offers to create a closing keynote written DURING the event, that closes the show with key takeaways and lessons for the audience.
He can easily pull double or triple duty at your event (keynote + emcee + panel moderator), and he can assist with run-of-show, tech platform selection, speaker coaching, interactive elements, marketing, and more.
Here’s an unsolicited testimonial Jay has received:
“Jay you are absolutely AMAZING!!!! From the first call we had, that seems like eons ago where you set me at ease and told me we would have not 1, not 2, but 3 great events, I knew it would be great… but I could have never imagined just how great!!! The organization is buzzing this morning about how they could have never imagined virtual galas to be that dynamic! The executive team is so happy! You are the ultimate rock star and we couldn’t have done this without you!!!” ~ Alyssa Reisman, Event Manager for D&H Distributing
Tequila, Anyone?
Hall of Fame keynote speaker and best-selling author Jay Baer is also a certified tequila sommelier!
With his passion for tequila and agave spirits, Jay will work with your company to create a dynamic, custom program (in-person or virtual) that combines his keynote takeaways with fun, informational tequila education and live tastings.
Learn how to bring this fun and memorable addition to your next event!
