Jan 13 2025
Jay Baer is a Hall of Fame Speaker, New York Times best-selling author, internet pioneer, entrepreneur, and inspirational expert on marketing, customer experience, and customer service.
Jay Baer is the New York Times best-selling author of seven books, the founder of 5 multi-million dollar companies, and an advisor to 700+ brands. He is also a Hall of Fame speaker well-known for his keynotes and motivational speaking. Jay Baer is available to be booked for corporate and private events. Contact the Mollie Plotkin Group today to inquire about Jay Baer’s fees.
Contact the Mollie Plotkin Group at 215-510-6607 to book Jay Baer for corporate or private events, keynote speeches, workshops, fireside chats, motivational speaking, or virtual appearances. Our agency will work directly with your organization and our keynote speakers to create an unforgettable event.
The Mollie Plotkin Group is the leading keynote speakers agency and entertainment bureau bringing excitement to audiences, clients, and employees. We represent subject-matter experts in every possible field, so whether we’re your partner in creating a memorable meeting, or your meeting planner’s secret weapon in securing the perfect keynote speaker, we’re in this with you.
Jay Baer started his career in politics, as a direct mail specialist for a United States Senator. After brief forays into government service as a spokesperson, and environmental services as a marketer for a garbage company, he stumbled upon the Internet back when domain names were still FREE.
Seeing and seizing a business growth opportunity, Jay followed in his family’s footsteps and became a 7th-generation entrepreneur. He created and sold multiple digital marketing and customer experience companies including Convince & Convert, one of the world’s most successful digital strategy advisory firms.
Then in the early 2000s, Jay conducted a tour for the publication of his first book. This adventure ultimately spawned his career as a well-known keynote speaker and event host.
Since then, Jay has written seven best-selling books on marketing and customer experience, founded five multimillion-dollar companies, and spent 30 years helping more than 700 of the world’s most iconic brands, including Nike, Oracle, Salesforce, Bentley, and The United Nations, gain and retain more customers.
In 2018, Jay was inducted into the Professional Speaking Hall of Fame, a peer-nominated award with fewer than 230 living recipients. He continues to travel globally teaching business growth principles to a wide array of industries and audiences. In fact, this year Jay was voted the #1 Global Guru for marketing, and the #2 Global Guru for customer experience.
Jay is also the creator of multiple award-winning podcasts, he currently hosts The Spirit Guides, a podcast that showcases the origin stories of the world’s most popular rum, tequila, whisky, scotch, and bourbon influencers. As a certified tequila sommelier, Jay has even expanded his passion into a thriving tequila education and reviews empire.
In addition to his entrepreneurial ventures and counsel to leading brands, Jay is an active investor and works with dozens of small businesses as an advisor.
Find out how to hire Jay Baer to appear at your next event. Contact the Mollie Plotkin Group to inquire about Jay Baer’s availability and cost. When booking Jay Baer for an event, we need to know the type of venue and location the event will take place. Jay Baer is a popular choice for corporate events, private events, and virtual events. So, you can click the Check Availability button or contact us and an MPG Jay Baer booking agent will get back to you within 48 hours.
How much to book Jay Baer depends on the type of event. So, the cost to hire Jay Baer for corporate or private events is available by contacting a Mollie Plotkin Group Agent. Notably, Jay Baer is available for conferences, festivals, private parties, and events. Just contact the Mollie Plotkin Group and tell the booking agent the proposed date, time, and location.
Our speakers are in high demand! View their upcoming events.
Because Jay was a strategist and advisor long before becoming a professional speaker, his presentations are highly customized and provide specific, actionable tactics and techniques that can be implemented immediately. Organizers often hire Jay Baer for repeat work because he constantly writes new material and includes updated proprietary research in his talks. If the suggested topics below do not suit your needs, schedule a Zoom call with Jay and the MPG team to discuss tailoring his keynote deliverables to your audience.
Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering crucial customer interactions is vital for success.
In Quick. Clear. Kind. Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data. This keynote reveals the three essential components that foster customer loyalty. Surprise – they are being quick, clear, and kind.
Attendees will learn actionable strategies to improve these pivotal areas, winning more customers and retaining them as well. Elevate your customer experience and turn these non-negotiables into your competitive edge.
How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today’s fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs.
Speed is not just a luxury; it’s a critical factor driving purchase decisions.
In Time IS Money, Jay explores why over half of customers choose businesses that respond first, even when the choice comes at a higher price. In fact, 2/3rds of customers rate speed as equally important as price.
This engaging presentation will arm you with actionable insights and strategies to outpace your competition, exceed customer expectations, and turn speed into your ultimate competitive advantage.
The best way to grow any business is for your customers to grow it for you.
However, achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it’s often overlooked. We can’t assume our customers will talk about us—they need a compelling story to share.
In Ignite a Word of Mouth Wave Jay offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research. He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.
This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation.
Haters aren’t your problem—ignoring them is.
In today’s climate of complaint, people are much more vocal about their dissatisfaction, making it feel like you’re constantly managing negativity. But this rise in complaints presents a tremendous opportunity for growth.
In this keynote, Jay delves into The Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.
This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport. In addition, Jay shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.
Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events as large as 15,000 attendees for IBM, Oracle, and many other major brands.
As an emcee, Jay prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.
Jay even offers to create a closing keynote written DURING the event, that closes the show with key takeaways and lessons for the audience.
He can easily pull double or triple duty at your event (keynote + emcee + panel moderator), and he can assist with run-of-show, tech platform selection, speaker coaching, interactive elements, marketing, and more.
“Jay you are absolutely AMAZING!!!! From the first call we had, that seems like eons ago where you set me at ease and told me we would have not 1, not 2, but 3 great events, I knew it would be great… but I could have never imagined just how great!!! The organization is buzzing this morning about how they could have never imagined virtual galas to be that dynamic! The executive team is so happy! You are the ultimate rock star and we couldn’t have done this without you!!!” ~ Alyssa Reisman, Event Manager for D&H Distributing
Hall of Fame keynote speaker and best-selling author Jay Baer is also a certified tequila sommelier!
With his passion for tequila and agave spirits, Jay will work with your company to create a dynamic, custom program (in-person or virtual) that combines his keynote takeaways with fun, informational tequila education and live tastings.
Learn how to bring this fun and memorable addition to your next event!
“Jay was amazing! We loved that he tailored the presentation to the multifamily sector of our business and included some of our data throughout. I was super surprised to find out consumer expectations on how fast businesses should respond. Jay also did a great job of adding humor throughout to keep the audience engaged.” – John Le, Apartments.com
“Jay nailed it! In this day and age, manners have been lost and customer service is not a priority for many businesses. Jay hilariously demonstrates how important it is to ‘hug your haters’ and respond to customer feedback, even if you can’t fix it. You have to listen and you have to be empathetic. It’s a lesson that applies not only to your business, but also to your own relationships. His stories and humor helped drive the message home and we look forward to having him back.” – Elizabeth Kunzelman, Director of Public Affairs, Petland
“We had the chance to work with Jay Baer to have him emcee one of our events, and it was a pleasure to work with him. Jay is very professional and has a lot of positive energy. He is very good at creating interactions with the audience, and our attendees found him amazing!” – Valerie Hassid, Pfizer
“Jay is always a draw for our events and delivers exceptional content for our B2B audience. His ability to put together and showcase B2B examples and actionable takeaways is greatly appreciated!” – Klaudia Tirico, B2B Marketing Exchange
Haters are not your problem. . . . Ignoring them is.
Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms.
Bestselling author Jay Baer shows why that approach is a major mistake. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
